Do you book appointments for our sales team?
Yes, appointment setting is one of our core services. We work closely with your team to understand your target customer profile, availability, and ideal meeting format—whether in-person, phone, or video. Our telemarketers then reach out to qualified prospects, build rapport, and secure time slots that match your calendar. Each appointment is confirmed, with full details provided in your preferred format (CRM, calendar invites, or summary reports). We also gather important context during the call, such as specific areas of interest or pain points, so your sales team can go into the meeting fully prepared. Our goal is to reduce wasted time and deliver high-quality meetings that are more likely to convert. You can also specify lead qualification criteria in advance, ensuring only the most relevant opportunities are booked. The result is a streamlined, efficient sales process that allows your team to focus on what they do best—closing deals.
Can you close sales directly over the phone?
Yes, depending on the nature of your offering, we can handle direct sales over the phone. This is especially effective for transactional products or services with straightforward pricing and benefits—such as event bookings, subscriptions, or service packages. Our team is trained in proven sales techniques, including handling objections, highlighting value, and asking for the sale. We always ensure calls are made within your brand guidelines and tone of voice. We can also take payment details securely, transfer interested buyers to your internal team, or follow up with digital paperwork as needed. Before launching a campaign, we’ll work with you to define the pricing, processes, and compliance protocols involved in closing sales. While some businesses prefer to keep this step in-house, others benefit from outsourcing it to speed up the sales cycle and reduce admin. If you’re looking to convert interest into revenue directly, we can help deliver results efficiently and professionally.
How do you ensure appointment quality?
Appointment quality is a top priority for us, and we take several steps to ensure that every meeting we book is meaningful and relevant. First, we work with you to define what a “qualified appointment” means for your business—this might include job role, company size, budget, or readiness to engage. Our agents then use these criteria during calls to pre-qualify each contact before confirming a booking. We also confirm logistical details, such as availability, meeting format, and location (if applicable). Every appointment is backed up with a clear summary of the conversation and any specific points to cover during the meeting. We don’t just fill calendars—we aim to deliver high-value opportunities that align with your sales objectives. Additionally, we continuously monitor campaign performance and adjust messaging or targeting if appointment quality dips. This proactive approach means fewer no-shows, better conversations, and a stronger return on your sales effort.
Do you confirm appointments with prospects?
Yes, we always confirm appointments with prospects as part of our standard process. Once an appointment is booked, we send a confirmation via email or phone—whichever method the contact prefers. This helps reduce no-shows and ensures that both parties are fully aligned on the time, date, and meeting format. Where needed, we can also send calendar invites and reminder messages shortly before the meeting. We make sure the prospect knows what the meeting is about and what they can expect, which improves engagement and readiness. If any details change, we’ll manage the communication and rescheduling on your behalf. Confirming appointments not only ensures professionalism but also builds confidence and trust in your business. We treat every prospect with care and attention, so your brand is represented well from the very first interaction. You’ll always be kept in the loop with updates on confirmed, cancelled, or rescheduled meetings.
How do you handle cancellations or rescheduling?
Cancellations and rescheduling are a normal part of business, and we manage them smoothly and professionally. If a prospect needs to cancel or rearrange an appointment, our team will contact them promptly to find an alternative slot that suits both parties. We keep your team informed with real-time updates and can adjust entries in your calendar or CRM accordingly. Our agents always remain polite, flexible, and focused on preserving the opportunity. Often, a cancelled meeting isn’t a lost lead—it’s simply a timing issue. We aim to maintain a positive connection with the prospect and reschedule the conversation wherever possible. If the lead has lost interest altogether, we’ll update the campaign notes and offer to follow up at a later date. This reduces disruption to your sales process and helps you make the most of every opportunity. Our goal is to maintain momentum while protecting your time and reputation.
What’s your success rate for setting appointments?
Our appointment-setting success rate depends on various factors, including your target audience, offer, and campaign goals. That said, we consistently deliver strong conversion rates thanks to our focus on quality conversations and clear qualification criteria. On average, we can secure 10–30 high-quality appointments per caller per week for well-defined B2B campaigns. For B2C or simpler outreach, that number may be higher. We work closely with clients at the outset to define what counts as a successful appointment, then refine our strategy throughout the campaign to improve performance. You’ll receive regular progress reports detailing outcomes, conversion ratios, and feedback from prospects, helping you track return on investment. Unlike services that focus on volume alone, we prioritise setting up meaningful, relevant meetings that your sales team can convert. Our structured approach and experienced team help ensure you’re not just getting appointments—you’re getting the right ones.
Do you use scripts for sales calls?
Yes, we use call scripts to maintain consistency, professionalism, and compliance across all sales calls. However, we don’t believe in robotic or overly scripted conversations. Instead, we create flexible call guides that include key messages, opening lines, qualifying questions, and responses to common objections. These guides are developed in collaboration with your team to reflect your brand voice, product benefits, and tone. Our agents are trained to use the script as a foundation while adapting to the flow of conversation. This balance allows for natural engagement while keeping your message focused and effective. We regularly review and refine scripts based on real call feedback and campaign performance. This ensures continual improvement and relevance throughout the campaign. Whether your goal is to educate, qualify, or close, our tailored scripts help deliver consistent, professional conversations that resonate with your target audience.
Can you customise the sales pitch?
Absolutely. Customisation is a key part of our approach. Before any campaign begins, we take time to learn about your business, your customers, and your objectives. We then work with you to develop a bespoke sales pitch that highlights your unique selling points, addresses common objections, and aligns with your target audience’s needs. Whether you’re a software provider, training company, or professional services firm, we’ll tailor messaging to suit your market. We can also adjust our pitch depending on the type of lead—whether it’s a new prospect, a returning customer, or someone at a specific stage of the buying cycle. Throughout the campaign, we refine the pitch based on feedback and results to make it more effective over time. The goal is to ensure every call feels relevant, persuasive, and aligned with your overall sales and marketing strategy.
Do you follow up after appointments?
Yes, we offer post-appointment follow-up as part of our telemarketing support. After a meeting has taken place, we can contact the prospect to gather feedback, answer additional questions, or move them closer to conversion. This follow-up helps maintain momentum, clarify next steps, and show that your business is proactive and responsive. If your sales team identifies any new requirements during the meeting, we can help by reaching back out to progress the opportunity or handle minor objections. We also track the outcome of each appointment, updating your CRM or reporting dashboard accordingly. This end-to-end service allows for smoother handover, better communication, and a more efficient sales cycle. Whether it’s confirming satisfaction, booking a second meeting, or re-engaging lapsed interest, our structured follow-up ensures that your leads don’t fall through the cracks and that you maximise your conversion opportunities.
